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Log in to your online accounts

BFI Champions and Members enjoy a world of benefits including discounts at BFI Southbank, the BFI Shop and on BFI Player.

Members need to log in to each website to access the relevant benefits:

Please note that Members will need to register with BFI Player and BFI Shop. This will only take a minute and once registered, the Member discount should be applied at every subsequent log in during the Membership term. We recommend that Members use the same email address (username) and password across all three accounts to avoid confusion. Please find full details below.

BFI Southbank and Festival

BFI Champions and Members enjoy ticket benefits, including priority booking, for most screenings and events in the BFI Southbank and BFI Festival programmes. These ticket benefits can be accessed in venue, with a valid BFI Membership card, or by calling the Box Office on 020 7928 3232 (11:30-20:30).

An online account is automatically created in the ticket system when Members join or renew so there’s no need to register. Membership contact details, communication preferences and Gift Aid status should be updated in this online account. Please note that contact details must match across all three online accounts for continuous access to benefits.

To access these benefits online, go to the Festival or Southbank homepage and select My Account on the toolbar and log in with your email (username) and password before you start booking. If you have any log in issues, please call the Box Office.

BFI Shop

BFI Champions and Members enjoy 15% on most full-priced products at BFI Shop. This discount can be accessed in store at BFI Southbank with a valid BFI Membership card. BFI Shop opening hours are 11:00-20:30 Monday to Saturday and 12:00-20:00 on Sunday.

To access these benefits online, please log in with your email (username) and password and the discount will automatically be applied. For all enquiries about BFI Shop, including log in issues, please contact bfishop@bfi.org.uk.

Members should allow 48 hours from joining or renewing to access their discount. Please note that contact details must match across all three online accounts for continuous access to benefits.

How to register

Members should register with BFI Shop once and then the Membership discount will automatically be applied at every subsequent log in during the Membership term. To register, click ‘Password set-up’ at the login screen and follow instructions to create a password. We recommend that the same email (username) and password be used across all three BFI accounts to avoid confusion.

BFI Player

BFI Champions and Members enjoy 15% discount on all film rentals. If you have already registered on BFI Player and have entered your Membership details, there is no need to do anything further. Your discount will automatically be applied with each purchase. If you have already signed up for BFI Player but have yet to enter your Membership details, please SIGN IN, go to ACCOUNT and enter your Membership number and postcode in the PROFILE section. Please note that the postcode will need to match the one recorded against your Membership. If you have yet to sign up for BFI Player, go to SIGN UP where you’ll be asked to enter your Membership number and postcode.

For any questions, please speak to one of our customer service team on the Online Live Chat or email bfiplayer@bfi.org.uk. Please allow 48 hours from joining or renewing for your Membership details to be recognised on the BFI Player system.

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