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Complaints and Quality Management (1994)

Film details

Featuring

Dawn French Deborah Norton Charlotte Coleman
Countries

United Kingdom England
Year

1994
Type

Video

Alternative titles

No Complaints? Part 2 Complaints and Quality Management Alternative

Synopsis

Second of two videos examining the link between customer complaints and quality. Shows that the root causes of complaints are people, processes and products, areas for which management must bear the final responsibility. Explains how to help minimise the chances of complaints occurring, and how, by monitoring complaints, an enterprising organisation can improve its products and services.

Cast & Credits

Cast
- - cast member
    
    Dawn French
  - cast member
    
    Deborah Norton
  - cast member
    
    Charlotte Coleman
  - cast member
    
    Stephen Tompkinson
  - cast member
    
    Jesse Birdsall
  - cast member
    
    Jane Horrocks
  - cast member
    
    Brian Bovell
Credits
- Unknown:
  - Director
    
    Kevin Billington
  - Production Company
    
    Video Arts
  - Producer
    
    Ben Harrison
  - Script
    
    Mike Jay
  - Photography
    
    Peter Middleton
  - Editor
    
    Colin Sherman
  - Designer
    
    Rob Schilling

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