Illustrates the classic errors in handling discipline interviews: failing to check the facts on standards and performance before the interview; jumping too quickly to conclusions; and becoming too emotionally involved in the encounter. Shows that the key stages are establishing the gap between agreed standards and actual performance, exploring the reasons for it and agreeing how to eliminate it. Stresses the importance of conducting such interviews logically and unemotionally, avoiding argument and recrimination about past performance. Based on the 1979 programme scripted by Jonathan Lynn, which it replaces.
Cast & Credits