Collection enquiries policy

The BFI Reuben Library is committed to assisting visitors and researchers by responding to their enquiries promptly and courteously. It is our aim to give information clearly, consistently, and authoritatively.

For researchers in the reading room, the staff on duty will respond to initial enquiries, calling upon specialist staff where required. For remote researchers, we aim to respond to initial enquiries once received within 2 working days. Where we need to confer with specialist colleagues, including in other departments, more time might be required. However, we will endeavour to keep you informed.

Staff will seek to answer all reasonable enquiries about materials held using the resources and collections of the library. Staff will allocate up to 30 minutes to answer individual enquiries. If the enquiry goes beyond the scope and service of what the library can provide, a response to that effect will be made.

Enquiries related to donations or sales to the collection shall be forwarded to the relevant collection librarian, who will respond within 5 working days once received.