Performance Matters The Importance of Praise (2000)

Film details


Aims to ensure that managers understand how to use praise to make their staff realise that their efforts are appreciated. The storyline features a department with a high staff turnover which is in danger of losing another member. The individual displayed initiative and commitment in helping a customer, yet their manager could only criticise the unauthorised expense of a taxi fare. The employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Amongst the rules taught are the importance of letting people know why they are being praised, making sure that the effect isn't ruined by a sting-in-the-tail remark, and passing on praise from customers or superiors.

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