- Performance Matters: Criticism Alternative
Aims to enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. The storyline is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an overwise efficient assistant until a stern memo from the chief executive forces a rethink. But, rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant - including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticising them personally rather than what they had done. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future. The video lays down seven rules for ensuring that criticism is conducted effectively and without acrimony.